Internet users can visit our website without telling us who they are or revealing any personal information about themselves. Airport Animal Hospital does not collect information through our website that personally identifies individuals except when individuals provide such specific information voluntarily by e-mail, register as a client, by participating in a survey, by participating in a contest, or by requesting a particular product or service from us. With respect to e-mail, Airport Animal Hospital may collect, store and use such information in the same manner as we do with other correspondence sent to us. With respect to personal information provided by registering as a client, participating in a survey, participating in a contest or by requesting a particular product or service from Airport Animal Hospital, the purpose for the collection of the personal information and how such information will be used will be identified at the time the information is provided. Unless we are permitted or required to do so by law, any such personal information about individual users will not be transferred by Airport Animal Hospital to unaffiliated third parties without the approval of the user. Airport Animal Hospital does not sell any personal information that it collects to any third party and does not share or transfer personal information that it collects to unaffiliated third parties for their own marketing efforts.
When you use the Internet, your web browser or client software may transmit certain information to the servers that host the websites you visit (“Technical Information”). This Technical Information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the website, including what pages you look at and what information you download. When you visit our website, our servers may collect such information. We use this information to generate aggregate statistics about visitors to our website and to optimize our web service.
We will not attempt to link or match the anonymous Technical Information we collect with any personal information unless:
(a) we have your consent;
(b) we are investigating detected or suspected security breaches or other illegal activity, and need to do so in order to carry out the investigation; or
(c) we are required by law to do so.
With respect to communicating with us over the Internet, please note that Internet communications are not absolutely secure and accordingly we cannot guarantee that the information you send to us will not be intercepted, collected and misused by others without your consent.
Privacy of personal information is an important principle to the Airport Animal Hospital. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.
What Information is Protected?
Airport Animal Hospital is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).
Collecting and Using Your Personal Information:
We collect and use your personal information to:
- Verify your identity
- Comply with federal, provincial, local law and by-law requirements
- Bill goods and services
- Collect unpaid accounts
- Send out health care reminders
- Make referrals to veterinary specialists and/or laboratories
- Verify information with grooming or boarding facilities
Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.
How Do We Gather Your Personal Information?
- From you when you become a client at our clinic
- From reporting agencies (i.e. local humane societies, public health authorities)
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.
How Do You Provide Us with Your Consent?
- Your signature, as provided on a specific “Consent” document
- Your written, verbal, or implied consent obtained during an appointment
- Your consent as provided by persons authorized by you to make decisions on your behalf
Airport Animal Hospital will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.
Airport Animal Hospital shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.
Airport Animal Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.
Airport Animal Hospital shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.
On the disposal or destruction of personal information, Airport Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.
Airport Animal Hospital will make specific information about our privacy policies and procedures available to any interested individual. Airport Animal Hospital will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Airport Animal Hospital will also ensure that individuals are able to gain access to their own personal information.
Individual Access to Personal Information
An individual providing personal information to Airport Animal Hospital will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.
Airport Animal Hospital will respond promptly to any request made by an individual to access his or her personal information.
Airport Animal Hospital will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.
Questions and Concerns Regarding Compliance with this Policy
An individual providing personal information to Airport Animal Hospital may address any questions, concerns or complaints to the Privacy Officer. Airport Animal Hospital will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.
Privacy Officer Contact Information:
Airport Animal Hospital
4645 Rae Street
Attn: Privacy Officer
Telephone # 306 522 7387